Privacy Policy

Trans One, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our customers, visitors, job applicants, and employees. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, whether as a delivery customer, job applicant, or employee.

1. Information We Collect

a. From Customers and Website Visitors

• Name, phone number, email address, and delivery address
• Payment details (if applicable)
• IP address, device information, and browsing behavior

b. From Job Applicants

• Full name, contact details (phone number and email)
• Employment history, resume/CV, and related professional data
• Source of application (e.g., Indeed, Zoho Recruit, our website)

c. From Employees

• Full name, contact details (mobile phone number and email)
• Employment records, scheduling, timekeeping, and payroll data
• SMS consent records, including the mobile number, the date and time consent was given, the IP address and device information recorded at that time, and a copy of the exact disclosure text shown

2. How We Use Your Information

a. Customer Services (FedEx Ground Operations)

• To fulfill delivery orders and provide customer support
• To manage service-related communications
• To improve our website, services, and user experience

b. Recruitment and Employment

• To review job applications and communicate with candidates
• To schedule interviews and follow up on hiring stages
• To notify candidates of future job openings (with prior consent)

c. Employee Operational Communications

• To send work-related notifications by email and, where the employee has opted in, by SMS
• To communicate schedule changes, dispatch notices, and call-off confirmations
• To send safety and coaching notices, HR and payroll administrative reminders, and severe-weather or facility-closure alerts

3. How We Obtain Consent

Job applicants. Consent to receive recruiting text messages is collected verbally by a recruiter during your initial phone screen, using a required compliance script that states who is contacting you, the types of messages that will be sent, that message frequency varies, that message and data rates may apply, and how to stop receiving them.

Employees. Consent to receive text messages is always obtained before any message is sent. We never use a text message to request or obtain consent. An employee opts in inside the Trans One employee application, an internal password-protected system, by reviewing the full program disclosure and typing their full name as an electronic signature. We record the typed signature, the mobile number, the date and time, the IP address, the device information, and a copy of the exact disclosure text shown. Employees who do not use the application may instead sign a printed consent form carrying the same disclosures.

Consent is not a condition of employment. Declining requires no explanation and does not affect your employment or your application.

You may withdraw consent at any time by replying STOP, or by any other reasonable means, and withdrawal is honored immediately. You may also opt out of recruitment-related communications at any time by replying STOP or contacting us directly.

4. Information Sharing

We do not sell or rent your personal information to third parties for marketing purposes.

We may share information with:

• Authorized third-party service providers (e.g., recruiting tools, cloud storage, delivery systems)
• Government authorities when required by law

All partners are contractually obligated to safeguard your information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as messaging delivery, is permitted solely to operate the program. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Data Retention

We retain personal information only as long as necessary for the purpose for which it was collected, or as required by law. Once no longer needed, we securely delete or anonymize it.

SMS consent records are an exception. We retain records of consent, and of any withdrawal of consent, for at least five years so that we can demonstrate compliance with the Telephone Consumer Protection Act.

7. Your Rights and Choices

You have the right to:

• Access the information we hold about you
• Correct inaccuracies or request deletion
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details below.

8. SMS Communications

Trans One, Inc. operates two separate SMS messaging programs.

How to opt in. Consent is obtained before any message is sent. We never use a text message to request or obtain consent. See Section 3 for how consent is collected for each program.

Consent is not a condition of employment. Declining requires no explanation and does not affect your employment or your application.

Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

For SMS Terms & Conditions, visit transoneinc.com/terms.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact: